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Epos Now

6 Reviews

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poshunter.comLast update 3. May 2022 Reading time 2:05 min

About Epos Now

Epos Now provides point of sale (POS) solutions for businesses within both retail and hospitality. As well as Epos Now’s own range of POS hardware, their award-winning software is also compatible with PC, Mac, iPad, and Android tablets, with set-up achievable in 15 minutes or less. Featuring a two-tier cloud-based software system, the accompanying hardware is also available individually or as a bundle. Additionally, Epos Now provides a full data migration service from your previous POS provider.

Features

The main features of Epos Now’s Complete Solution are focused on a range of sales, stock and customer-based areas:

  • Access to real-time profitability reports based on the success of specific products, trending items and best and worst sellers to measure overall business performance.
  • A vast App Store that allows integration with over 100 compatible apps covering marketing, accounting, inventory, and loyalty schemes – merging multiple areas of business management into a single cloud-based platform.
  • Employee-focused features include real-time reports on staff sales, payroll planner, rota and timetabling, and tiered authorisation, which offers different access levels for different employees.
  • Award-winning inventory management tools are also featured in Epos Now’s Complete Solution. The system automates purchasing for repeat orders and syncs online sales and in-person sales for up-to-date stock levels.
  • The solution also comes with customer management features that can create and send targeted messages as well as save customer contact details and shopping preferences for more targeted marketing.

Hardware

The in-house hardware includes a dual-core Pro-C15 touch screen terminal, which can be configured either to a hospitality or retail setup. A receipt printer and cash drawer are also part of the solution, while other accessories such as scanners, scales, order printers customer display poles and magnetic card swipe readers are provided by Epos Now to tailor the hardware setup to the merchant’s needs. While the installation and configuration costs are included in the bundle purchase price, Epos Now also offer bundles that include a mobile card reader.

Data security

All data is synced to the cloud in real-time and can be accessed from all registered devices, thus minimising downtime. For employees, security clearance cards can be configured, ensuring levelled access for specific job roles and levels of management.

Support

Users can access one-to-one training and coaching programmes, as well as 24/7 online support through phone or web form. There are also onsite engineers across the UK available for site visits. All packages can be demoed, with tutorials available for new users.

Costs and fees

The monthly cost for Epos Now’s full hospitality and retail systems stands at £1199 exc. VAT or £47 a month, with no upfront fees for using or paying per month. You also have the option to pay upfront. There is a 30-day free trial available for all systems, which don’t require your payment details.

Videos

Social media

Epos Now can be found on Facebook, LinkedIn, Instagram and Twitter. The company also shares a range of informative content aimed at consumers and business owners in the hospitality and retail sectors across its website, resources and newsletter.

Conclusion

Epos Now offers one of the market-leading point of sale systems for businesses of all sizes and sectors. Centred strongly around customer and sales reporting, the main elements of the system’s software are aimed at retail and hospitality. With support always available, Epos Now’s solution is user-friendly, customisable to the needs of every business, and feature-rich with the tools you need to make your business grow.

Top Image: Monkey Business Images | Shutterstock

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Epos Now Reviews

4
4 of 5 stars
6 Reviews
4 of 5 stars
1
1 of 5 stars
1 Reviews 2020
1 of 5 stars

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  1. The system has not even remotely lived up to what was promised in the sales pitch and has been unable to perform even the most basic functions we require. Among other things (and there is a long list) there is no back-office function for packing slips, margins are not able to be shown at POS, there is no ability to accept deposits or invoice for later payment, payments cannot be applied from the back-office without another licence and the Xero link doesn't seem to work either besides bringing client and product across - sales were not moved nor were open sales which I expected at the very least. We have on a number of occasions locked us out and been uable to raise support to sort this for days (the system requires you to be logged on to access support) and when I tried the live chat support that I could access was told it was not their problem. We were offered training however only managed to get one of those sessions - appointments were missed by them and they apparently couldn't figure how to dial an NZ number. We could not get hold of them when needed only to receive a call saying we had been 'graduated'. There are considerable additional costs at every turn so what started as well priced ends up very expensive. Support, while there for the first couple of days up and vanished and is nowhere to be found - emails take weeks to be answered - and replies have been we'll look into that and get back to you... it's been three weeks now and I am still waiting despite several reminder emails to them. And now sales that had been on hold have disappeared from view. This system may possibly be more suited to a hospo or retail environment where sales are completed in full each day however for our purposes (selling larger items where sales may be held for long periods, deposits are made and some are invoiced retrospectively) it simply does not work and support (or lackthereof) is their downfall. Consequently we are extremely disappointed, now looking into another system when this one has not even really had a chance to be used as yet. Lets just say I wish I had spent a bit more time hunting out internet reviews before purchasing... - from Bronwyn | 2. December 2020
  2. The thing I liked most about EPOS Now is the training to be honest; it’s probably the best out there. We need to use it for quite a few different things in our company, so it would have been hard to figure out alone. Fortunately, we didn’t have to and we’re really happy with the end result! - from Bob17 | 22. October 2019
  3. I’ve tried two other POS systems with my business but EPOS Now is the one that has worked the best for us, especially with our need for multiple terminals. It’s helpful that it’s so robust and we haven’t had any down time. - from Cassie F | 29. September 2019
  4. Comprehensive system. Good for our hotel setup; works with multiple users and produces most of the reports we want. Found it a bit tough to work at the start as I’m new to POS, but the customer service agent was great. - from MJ | 27. September 2019
  5. I like that EPOS Now offers a ready-made bundle as it helped me get started when I was less confident with the system. Now I’m a bit more advanced I’m starting to look at add-ons and I haven’t had any problems so far. - from Joao Costa | 13. September 2019
  6. Pretty easy to set up, and compatible with all the accessories you need in a shop. Customer service are helpful and quick to respond, interface works well – no complaints. - from Brian Singer | 8. September 2019

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