An easier way to get paid: iZettle Reader
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Epos Now

6 Reviews

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poshunter.com | last updated: 8. June 2020

About Epos Now

Epos Now is a system aimed at small businesses within retail and hospitality. It works with most POS hardware and can be used on PCs, Macs, iPads, and Android tablets. The system is intuitive, with setup being achievable within 15 minutes. It has a two-tier cloud-based software system with hardware available individually or as a bundle. The company also offers full data migration services from your previous POS provider.

Features

Epos Now’s main features are aimed at real-time reports and static payment solutions in many stock and customer-focused areas, as follows:

  • Real-time reporting access from multiple remote devices, as well as stock levels and purchase record reports.
  • The loyalty module works with a card scheme within retail. Sales figures can be reconciled against staff members with a range of reports available on staff success.
  • The tiered authorisation feature allows different access levels for different employees.
  • Promotional offers can be designed and tracked, ensuring real-time performance data.
  • For hospitality, the table plan and stock management systems add to the real-time focus.
  • The customised receipt function allows users to set up email services for repeat customers.

Hardware

Hardware can be purchased directly from Epos Now, however, the software is compatible with most-third-party hardware. The in-house hardware includes a 2018 dual-core Pro-C15 touch screen terminal, which can be configured either to a hospitality or retail setup. The installation and configuration costs are included in the bundle purchase price for the Epos Now in-house hardware. Epos Now also put together bundles under their POStoGO banner, which includes a mobile card reader from PayPal Here.

Data security

All data is synced to the cloud in real-time and can be accessed from all registered devices, thus avoiding downtime. For employees, security clearance cards can be configured, ensuring levelled access for specific job roles and levels of management.

Support

Users can get one-to-one training and coaching programmes. They have access to 24/7 support online, by phone, or by web form. There are also onsite engineers across the UK for site visits. All packages can be demoed with tutorials for new users.

Costs and fees

The full hospitality and retail systems cost £1199 exc. VAT or £47 a month. There are no upfront fees for usage or to pay monthly. The scaled-back iPad system costs £549. Alternatively, the cost of software only is £499 or £25 a month. There is a 30-day free trial available for which no credit card details are taken.

Videos

Social media

Epos Now can be found on Facebook and Twitter.

Conclusion

Epos Now is one of the market-leading POS systems for small to medium-sized businesses. It has a strong focus on customer and sales reporting, with the main element of the software being aimed at retail and hospitality. It is user-friendly, which will suit smaller business markets, and support is available 24/7 for those with less experience of POS system management.

Top Image: Monkey Business Images | Shutterstock

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Epos Now Reviews

4
4 of 5 stars
6 Reviews
4 of 5 stars
1
1 of 5 stars
1 Reviews in the last 6 months
1 of 5 stars
1
1 of 5 stars
1 Reviews In the last 12 months
1 of 5 stars
1 Reviews In the last 12 months
1
1 of 5 stars
1 Reviews 2020
1 of 5 stars
4.6
4.6 of 5 stars
5 Reviews 2019
4.6 of 5 stars
Write your own review
  1. The system has not even remotely lived up to what was promised in the sales pitch and has been unable to perform even the most basic functions we require. Among other things (and there is a long list) there is no back-office function for packing slips, margins are not able to be shown at POS, there is no ability to accept deposits or invoice for later payment, payments cannot be applied from the back-office without another licence and the Xero link doesn't seem to work either besides bringing client and product across - sales were not moved nor were open sales which I expected at the very least. We have on a number of occasions locked us out and been uable to raise support to sort this for days (the system requires you to be logged on to access support) and when I tried the live chat support that I could access was told it was not their problem. We were offered training however only managed to get one of those sessions - appointments were missed by them and they apparently couldn't figure how to dial an NZ number. We could not get hold of them when needed only to receive a call saying we had been 'graduated'. There are considerable additional costs at every turn so what started as well priced ends up very expensive. Support, while there for the first couple of days up and vanished and is nowhere to be found - emails take weeks to be answered - and replies have been we'll look into that and get back to you... it's been three weeks now and I am still waiting despite several reminder emails to them. And now sales that had been on hold have disappeared from view. This system may possibly be more suited to a hospo or retail environment where sales are completed in full each day however for our purposes (selling larger items where sales may be held for long periods, deposits are made and some are invoiced retrospectively) it simply does not work and support (or lackthereof) is their downfall. Consequently we are extremely disappointed, now looking into another system when this one has not even really had a chance to be used as yet. Lets just say I wish I had spent a bit more time hunting out internet reviews before purchasing... - from Bronwyn | 2. December 2020
  2. The thing I liked most about EPOS Now is the training to be honest; it’s probably the best out there. We need to use it for quite a few different things in our company, so it would have been hard to figure out alone. Fortunately, we didn’t have to and we’re really happy with the end result! - from Bob17 | 22. October 2019
  3. I’ve tried two other POS systems with my business but EPOS Now is the one that has worked the best for us, especially with our need for multiple terminals. It’s helpful that it’s so robust and we haven’t had any down time. - from Cassie F | 29. September 2019
  4. Comprehensive system. Good for our hotel setup; works with multiple users and produces most of the reports we want. Found it a bit tough to work at the start as I’m new to POS, but the customer service agent was great. - from MJ | 27. September 2019
  5. I like that EPOS Now offers a ready-made bundle as it helped me get started when I was less confident with the system. Now I’m a bit more advanced I’m starting to look at add-ons and I haven’t had any problems so far. - from Joao Costa | 13. September 2019
  6. Pretty easy to set up, and compatible with all the accessories you need in a shop. Customer service are helpful and quick to respond, interface works well – no complaints. - from Brian Singer | 8. September 2019

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