Epos systems for the hospitality industryposhunter.com | last updated: 8. June 2020
Hotels are all about the customer journey – not just making a stay as smooth and seamless as possible for the customer themselves, but also keeping track of their movements, requests and expenditure as quickly and discretely as possible.
Nowadays, Epos systems are comprehensive in terms of their options and add-ons.
For starters, a good system should start with booking data and room allocation, so you have a day by day map of arrivals, departures and room allocations.
Then, once a customer arrives, you want a terminal that pulls up all booking details and is robust, reliable and easy to use for staff.
Epos systems for the hospitality industry include:
Keeping track of customer expenditure
During a customer’s stay, the best Epos systems will allow you to effectively manage their movements within your establishment.
Whether this is a table in your restaurant and the associated costs, a bar bill, spa costs or items from the minibar, times, expenditures and bookings can all be added into one retrievable place, with multiple access for staff, so that any member of your organisation who comes into contact with one of your visitors can instantly bring up live details related to their stay and provide a better informed, more professional service.
Overview and support
With hotels processing many customers at once, and with larger staff bases, a system needs to be intuitive, advertising quick setup, and 24/7 customer support is absolutely necessary to cover issues with late check-outs or 24-hour bars.
And as a hotel manager, it is important to have a management screen that brings together every aspect of the business clearly and efficiently – that’s staff attendance and sales data, customer requests, booking and expenditure and full booking details, as well as running balances and multiple stock levels across housekeeping, bars and restaurants on-site.
But this is completely attainable on today’s Epos market, and for reasonable monthly costs, with staff swipe cards available for one-off costs that shouldn’t really exceed £50 a unit.
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